Question 1

Information Collected and How It is used

Accepted Answer

How we collect your personal information is detailed below, covering our use of cookies and website tracking, recruitment forms and data capture forms. The information we collect will be used to: provide you with the information, products or services that you sign up to; carry out our obligations to you as a client for contractual purposes; notify you about any changes to our services that affect you as a client; provide you with information that you have consented to be contacted about; ensure that content from our website is presented correctly; If any information you provide to us changes, please update via the links provided in the Job Applications and Data capture sections and we will correct, update or remove any information that we hold about you. We may however need to retain archive copies of that information for legal purposes, such as to defend a legal claim or for audit purposes, such as to monitor marketing preferences and decisions. Limerston Capital has a legitimate interest in processing personal data when marketing its services to other businesses that it has identified as having an interest in, or benefiting from, our services. The individual contacted via marketing communications can update their preferences or opt-out at any time. At this time Limerston Capital will update or remove the data record as appropriate.

Question 2

Site visitor tracking & cookies

Accepted Answer

Like most websites, this site tracks user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. We use tools including Google Analytics (GA), which although it records data such as your geographical location, device, internet browser and operating system, none of this information identifies you to us. GA also records your computer’s IP address which could be used to identify you, but Google do not grant us access to this. Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website. We also make use of other cookies, to distinguish you from other users. The different cookies we use: Google Analytics
PREF, __utma, __utmb, __utmc, __utmv, __utmz , SID, _ga,_gat,_gid –
Providing visitor numbers, demographics ad site navigation. Click here for more on GA cookies.* *We do not have control over the cookies deployed by Google. We need to accept them to take advantages of the services Google provides, which we believe to be of value to our visitors – their privacy policy which governs their use of cookies can be found here.

Question 3

Can I block cookies?

Accepted Answer

You can block cookies by activating the settings on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our site. Unless you have adjusted your browser settings to refuse cookies, our system will issue cookies as soon you visit our site. For further information about cookies visit https://www.aboutcookies.org

Question 4

When will the cookies expire?

Accepted Answer

Except for essential cookies, all cookies will expire after a time period of between 30 minutes and two years.

Question 5

Data capture

Accepted Answer

If you choose to complete our website contact form, enquiring about our services, this information will be sent via email to info@limerstoncapital.co.uk, which is accessed by our sales team for processing your enquiry. We will store your information for the purpose of your enquiry and to contact you in the future if we believe our other services, resources or business updates will be of interest. If you choose to submit your details through our Contact Us page, any information you submit in this form will be stored in our Customer Relationship Management (CRM) system and may be used to send you relevant information according to your preferences. For sales and marketing purposes we may collect the following personal data – your name, job title, your company name, company address, business email address, telephone number and your areas of interest where this is provided. We will hold your data for as long as you are happy for us to hold your data, and you can easily unsubscribe or update your preferences at any time through the link at the footer of the email communication.

Question 6

External website links

Accepted Answer

From time to time we may contain links to and from other websites. If you follow a link to another website, please note that the website in question will adhere to its own privacy policy and we do not accept any responsibility or liability arising from their policy, or from your use of their website. You should always check the website’s privacy policy before submitting any information to it.

Question 7

Third party data sub processors

Accepted Answer

We use third parties to process data on our behalf these are noted below. These third parties are subject to change:

Question 8

Third Party Purpose of holding data

Accepted Answer

Google For website traffic monitoring & analytics reporting. 
 For more on Google & GDPR click here.
 HubSpot (Marketing Hub)
 To send marketing emails and for some marketing automation. We can also review the pages on our website you have visited, the buttons within the pages you have clicked and our social media accounts you have viewed.
 For more on HubSpot see:  https://legal.hubspot.com/privacy-policy
 HubSpot (Sales Hub CRM)
 To hold data for marketing purposes and to keep a record of interested parties with whom we would like to communicate with for marketing and legitimate processing purposes. For more on HubSpot see: https://legal.hubspot.com/privacy-policy
 Microsoft Skype for Business For presenting webinars. For more on Skype for Business see: https://support.office.com/en-us/article/privacy-statement-for-microsoft-lync-2013-products-1f2b2458-89c3-47ec-b7fb-6446d586853b

Question 9

Storing your personal data

Accepted Answer

For job applications and recruitment, the data that we collect from you will not be transferred, processed and stored outside of the European Economic Area (“EEA”).  For marketing and sales communications where we use HubSpot, this data is processed and held in the USA and we have taken all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. Please note that where you have a password which enables you to access certain parts of our site, you are solely responsible for keeping this password confidential and you must not disclose it to anyone. We will do our best to protect your personal data, however the transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of any data you transmit to our site. Once we have received your data it will be processed in line with organisational and technical measures that we have implemented to prevent unauthorised access.

Question 10

Disclosing your information

Accepted Answer

If we hold your personal information, we may disclose this information to any member of our Group (subsidiaries, holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006) for example sale or transfer of the business. In certain circumstances, we may disclose your personal information to third parties but only in the following circumstances: If we are required to do so by the courts or to comply with other legal, statutory and/or regulatory obligations, including for accounting and taxation purposes Where it is necessary to provide you with information or services To protect your rights, property or safety of Limerston Capital, our customers or other stakeholders (this may include sharing information with other organisations for the purposes of fraud protection or prevention and credit risk management In the event that we sell or buy any business or assets, where we need to disclose your information to the prospective buyer or seller If Limerston Capital or all of its assets are acquired by a third party, where personal client information will be one of the asset transferred.

Question 11

Your rights

Accepted Answer

You have the right to request that we stop processing your personal data at any time for marketing purposes. At the point of data collection, we will give you the option to consent to marketing communications, and once opted in you will have the right to update your preferences at any time or unsubscribe from all communications. You can do this via our Preference Centre
 Your rights under the General Data Protection Regulation are as follows, which we will adhere to: The right to be informed The right of access The right to rectification The right to erasure The right to restrict processing The right to data portability The right to object Rights in relation to automated decision making and profiling. If you wish to exercise these rights, please let us know via the Contact Us link on the website.

Question 12

Data breaches

Accepted Answer

If you believe that Limerston Capital has not complied with your data protection rights, you can complain to the Information Commissioners Office.

Question 13

Data controller

Accepted Answer

Data controller: Limerston Capital LLP. of Warwick House, 25 Buckingham Palace Road, London SW1W 0PP.

Question 14

Contact Us – Data Protection

Accepted Answer

Data protection queries should be directed to the:
 Information Security Manager, Dieter Joseph, Limerston Capital LLP, Warwick House, 25 Buckingham Palace Road, London SW1W 0PP
 Email: data.protection@limerstoncapital.com

Question 15

Changes to our privacy policy

Accepted Answer

This Privacy Policy may change at any time and in line with legislation or industry developments. We will inform those held on our marketing database of major changes to the policy, and for minor changes and other website users then refer to this page for other policy updates.
 This Privacy Policy was last updated on 12th April 2019

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Privacy Policy

Limerston Capital is committed to protecting your privacy and personal data.